Primary Purpose:

Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware.

 

Education/Certification:

High school diploma or GED

Clear and valid driver’s license

 

Special Knowledge/Skills:

Knowledge of computer workstation setup (identify requirement–i.e., Novell workstation)

Knowledge of computer hardware and software applications

Ability to install, maintain, and repair computers and peripherals

Ability to install and maintain network cables and hardware

Ability to diagnose problems and perform repairs

Mosyle MDM knowledge 

Working knowledge of Apple products

Apple certification preferred

 

Experience:

 

 

2 years of work experience installing, maintaining, and repairing computers and peripherals

 

AUX4 

Technical Support

1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
2. Provide technical assistance to users of computers, instructional equipment, and software.
3. Install and configure application and operating system software and upgrades.
4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
5. Assist with the organization and distribution of technology-based material for classroom use.

Equipment Repair and Maintenance

6. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
7. Remove old equipment and perform data migration to new machines.
8. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
9. Maintain accurate records of time and materials required to perform repairs and service.

Inventory

10. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
11. Identify, request, and control the inventory of repair parts.

Other

12. Compile, maintain, and file all physical and computerized reports, records, and other documents.
13. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
14. Comply with all district and campus routines and regulations.
15. Follow district safety protocols and emergency procedures.
16. Respond to after-hours emergencies as needed.